The Three Cons

Convenience

   I heard complaints about other companies and the way an order had to be called
in. Some didn't like the way they were invoiced at the end of the month and had to
remember to write out a check and mail it in. I was told that with one company, as a
new customer, you had to fill out a credit card authorization form and you could not
place an order until authorized.
I built every aspect of NOVA Install to be ultra-convenient. Everything can be done
online 24/7. No bills to wait for in the mail, no phones, no faxes; literally less than
two minutes to place an order (once you have a PayPal account). If you can think
of anyway to make this website or business more convenient, please let me know.

Contact

   This one was a big issue with many agents I spoke to. I was told it was very hard
to get a hold of some of the companies doing installs, let alone the actual installer.
You could leave a message on voice mail and hope it is received. Once you place
an order you're left wondering if it was ever done.
With my company, I give you my direct access phone number, and though I may not
get every call, I return them as promptly as I can. I give you my direct email address
which comes directly to my cell phone. Communication this way is very simple and
time saving. Oh, and I have only one other installer working for me, so if you have
special instructions you want carried out, you can speak directly to the person who
will handle it. No third-party communication screw-ups.

Confidence

   Most agents I spoke to simply had no confidence in who they were using to
install their signs. I heard rumors of one installer putting up posts while he was
drunk! (I bet that leaves a good impression if your clients happen to be home). One
agent who now uses my service ordered an install from someone else on May 1,
and on May 10 her clients called her and asked her when she was going to put up
a sign! (luckily I was in the area and when she contacted me I had a post up in the
same day). Also, when you drive by all the posts that are leaning and falling over,
do you wonder if that is the way yours looks?
     Confidence goes hand in hand with contact and communication. I run this
business with quality and integrity and I hope it shows. I accomplish that with
constant contact. Once an order is placed, I email you back to confirm that your
order was received. Then, once the post is up, I not only let you know it is up by
means of email, but I also include a digital snapshot of the installed post so you can
rest assured that it is up and done right! If there ever is a problem such as a sign
blown down by the wind, let me know immediately. 'Service calls' are rare, but they
take top priority in the day to day tasks.

In the beginning of '06 I was hearing talk about agents needing a new 'signpost guy'. I
wondered why agents would need another install guy as there were already some out there.
I asked agents what was currently lacking and what they would like to see in a new install
company. When I collected the answers I was able to compile them into basically three
categories. I call them 'The Three Cons'. I knew if I could 'tackle' the three cons and turn
them into three reasons agents would choose to use my service, then I could succeed in
running a good business.

The Three Cons:

I would say I'm not out to steal anyone else's business, but that's not exactly true. If
the other companies out there that are simply offering 'post install' provided the same
level of service that I do, there would not have been such an open door into this line
of work. I work hard at earning the trust and business of every agent I serve. I look
forward to doing business with you as well.

Nathan Voss